Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1-3 business days

When will I receive my order?

Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs.

Can I modify or cancel my order?

There is a very limited time in which you can modify or cancel the order. If your order has not shipped yet, please contact our customer service team with the order number about the modification/cancellation. The order cannot be modified or canceled once the order has shipped.

How much does shipping cost?

Orders above $75 receive free shipping! For orders under $75, our standard shipping is a flat $5.99

How can I track my order?

Enter your order tracking number here

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Meta Pay

Can I return my order?

If you wish to return your order due to a product quality issue, please contact customer service within 14 calendar days of delivery.

To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item that is not in its original condition is damaged or has parts missing for reasons not due to our error will not be returned, as will an item that is returned more than 14 days after receipt.

How do I contact customer service?

You can email us at support@4pawsprovisions.com or click here to leave a message, and we will get back to you as soon as possible